Cancellation policy
Right of withdrawal
Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.The cancellation period is fourteen days from the day,
- on which the consumer or a third party designated by him, who is not the carrier, has taken possession of the goods, or
- in the case of a partial delivery, on the day when the consumer or a third party designated by him has taken possession of the last item.
Akustik-Projekt MHS GmbH & Co KG
Uferweg 4
AT-3204 Kirchberg an der Pielach
E-Mail: office@akustik-projekt.at
of their decision to withdraw from this contract by means of a clear statement (e.g. by email, letter or cancellation function "Revoke a contract").
To meet the cancellation deadline, it is sufficient that the notification of the exercise of the right of cancellation is sent before the deadline expires.
Consequences of the withdrawal
If this contract is cancelled, we will reimburse all payments received from the consumer, including delivery costs (excluding any additional costs arising from the choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of the cancellation.
For this refund, we will use the same payment method that was used for the original transaction, unless expressly agreed otherwise; in no case will the consumer be charged any fees for this refund.
We may withhold reimbursement until we have received the returned goods or until the consumer has provided proof of return shipment, whichever occurs first.
Upon receipt of the returned goods, we are entitled to inspect them to determine any potential compensation for diminished value. Any such compensation will be deducted from the refund amount.
Return of goods and return shipping costs
The consumer must return the goods to us immediately and at the latest within fourteen days of submitting the notice of cancellation. The deadline is met if the goods are dispatched before the end of the period.
The consumer bears the direct costs of returning the goods.
Returns from Austria and Germany
For returns from Austria and Germany, we will provide a return label upon request. The cost will be deducted from the refund:
- Austria: EUR 6,00 per package (max. 120x60x60 cm, max. 20kg)
- Germany: EUR 12,00 per package (max. 120x60x60 cm, max. 20kg)
- Austria: EUR 20,00 per package
- Germany: EUR 30,00 per packge
Returns via freight forwarder
For goods that, due to their nature, cannot be shipped via standard parcel service (freight forwarding goods), the following provisions apply:
For returns from Austria or Germany, the return shipping costs are a flat rate of EUR 119.00. This amount will be deducted from the refund.
For returns from other countries, the return shipment must be organized and arranged by the consumer. The consumer bears the actual direct costs of the return shipment. These costs can be considerable depending on the size, weight, and distance of the shipment.
Condition of goods upon return
You are entitled to inspect the goods within the scope of your statutory right of withdrawal, just as you would be able to in a physical store.
However, you are liable for any diminished value of the goods if this is due to handling of the goods that was not necessary for inspecting their condition, properties, and functionality.
The goods should be returned complete, if possible, including all accessories and operating instructions.
The return shipment must be made in suitable protective packaging to prevent damage during transport.
The absence of the original packaging does not affect the statutory right of withdrawal.
Compensation for damage to or absence of the original packaging can only be claimed if the original packaging itself is part of the performance owed or if its absence demonstrably leads to a reduction in the economic value of the goods.
If accessories are missing, or if the goods are damaged or have been used beyond what is permissible for inspection, compensation can only be claimed to the extent that a demonstrable loss in value has occurred.
Returns will only be refused in legally permissible exceptional cases.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply in the following cases:
- Goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, in particular in-ear headphones if the hygiene seal has been broken;
Special provisions for pickup systems, styli, and audio and video recordings
- Sealed audio and video recordings
For sealed audio or video recordings (especially vinyl records, CDs, tapes, or similar data carriers), there is no right of withdrawal according to Section 18 Paragraph 1 Item 5 of the Distance Selling Act (FAGG) if the seal has been broken after delivery.
As long as the seal remains intact, the statutory right of withdrawal remains valid.
The right of withdrawal remains valid for new, unsealed, or openly delivered sound carriers. However, use, in particular playback, may trigger a claim for compensation in accordance with Section 15 of the Distance Selling Act (FAGG), provided that a demonstrable loss in value results. - Cartridge systems and styli (MM/MC)
Phono cartridges and styli are high-precision products. Within the framework of the statutory right of withdrawal, inspection of the goods is permitted, just as would be possible in a brick-and-mortar store.
Any installation, adjustment, commissioning, or other use that goes beyond a mere visual and functional inspection may, according to Section 15 of the Distance Selling Act (FAGG), give rise to a claim for compensation if a demonstrable loss in value has occurred.
Depending on the condition of the goods, the compensation may, in individual cases, correspond to the full purchase price if resale as new is no longer economically viable. - Removal of protective or product seals
Removing existing protective or product seals may give rise to a claim for compensation if this results in a demonstrable loss in value or if the goods can no longer be sold as unused.
Consumers are hereby expressly advised of these potential legal consequences.
